If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery and include your order number and photos of the item and packaging. Once reviewed, we’ll work with you on a replacement or refund.

Approved refunds will be issued to the original payment method after the returned item is received and inspected. Original shipping charges are non-refundable unless the return is due to an error on our part.

The Essential Kit must be returned as a complete set. Individual products from the kit cannot be returned separately.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.